Paddle & Brew — Privacy Policy

1. Introduction

Paddle & Brew ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit www.paddleandbrew.us or place an order with us. By using our website, you agree to the practices described in this policy.

2. Information We Collect

• Contact details: name, shipping address, email address, and phone number provided at checkout or through our contact form.
• Order information: products purchased, order value, and order history.
• Payment information: processed securely through our website's checkout system; we do not store full payment card details on our servers.
• Communications: messages you send us through our contact page or email, including any details you choose to share.
• Website usage data: IP address, browser type, and pages viewed, collected automatically through cookies and standard website analytics.

3. How We Use Your Information

• To process, roast, and ship your coffee and merchandise orders.
• To communicate with you about your order status, including roasting and shipping updates.
• To respond to questions or requests submitted through our contact page.
• To send marketing or promotional emails, but only where you have opted in, and with the ability to unsubscribe at any time.
• To improve our website, products, and overall customer experience.

4. Cookies and Website Analytics

Our website uses cookies to support core functions such as your shopping cart and checkout, and to understand how visitors browse our site. You can manage or disable cookies through your browser settings; doing so may affect certain website features.

5. How We Share Your Information

We do not sell your personal information. We may share limited information with:

• Shipping carriers, solely to deliver your order.
• Payment processors, to securely complete your transaction.
• Service providers that support our website, email, and order operations, under confidentiality obligations.
• Authorities, where required by applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including order records for accounting purposes, after which it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable US privacy laws, including the Virginia Consumer Data Protection Act (VCDPA), such as the right to:

• Confirm whether we are processing your personal information.
• Access, correct, or request deletion of your personal information.
• Opt out of the use of your personal information for targeted advertising, where applicable.

To exercise any of these rights, please contact us using the details at the end of this policy.

8. Data Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, or misuse.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out:

Paddle & Brew

Address: 8401 Mayland Dr Ste S, Richmond, VA 23294, United States

Phone: +1 703-975-6948

Email: ritima@paddleandbrew.us

Website: https://paddleandbrew.us/

Business Hours: 10:00 AM - 4:00 PM EST